Constance Will Bring You The Best Quality.
Constance Will Bring You The Best Quality.
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A dedicated Bilingual Electrical Technician with over 7+ years’ experience in troubleshooting and repairing a wide variety of computer systems and hardware across multiple OEM brands and products. And a strong analytical background developing and implementing cross-platform applications to lead engineer solutions. Seeking to leverage my technical skills and abilities to advance my career in the IT Field.
Skills
Skills
Linux/Unix.
Software languages ranging from C++ to HTML/JS .
Apple Certified associate (ACIT & ACMT), Windows OS, Mac OSX, IOS , Android.
PSB Board diag and repair (SMD & THROUGH HOLE)
JavaScript - ReactJS - Java - MySQL - Linux - GIT - Firebase NodeJS - HTML - Android - C++ - PL-SQL - Unix - CSS
Work experience
Work experience
[2022] - [Current]
[Best Buy]
[Double Agent PC]
Managed Client devices in a fast-paced environment, where the client’s data and service are top priority.
Excellent communication skills with a proven ability to explain technical concepts to non-technical individuals.
Educated customers on best practices for maintaining the security and performance of their devices.
Diagnosed and repaired for Hardware/Firmware/Software issues on a wide range of devices including desktops, laptops, tablets, and smarphones.
Repaired Apple products using GSX/GSX2, as well as managed client escalations, part orders and consignment shipping/returns in an AASP location.
Consistently met and exceeded performance metrics for customer satisfaction, issue resolution time, and upselling of Geek Squad services.
[2017] - [2022]
[Best Buy]
[Advance Repair Agent]
Managed Client devices in a fast-paced environment, where the client’s data and service are top priority.
Performed diagnostics for Hardware/Firmware/Software on computing devices.
Repaired Apple products using GSX/GSX2, as well as managed client escalations, part orders and consignment shipping/returns in an AASP location.
Offered Total Tech Support plans and one-time services solutions to clients.
Utilized Multi-Channel software to enter data regarding our client’s repair information and ticketing system.
Researched solutions for client issues ranging from tech forums to manufacture websites and support pages
Freelancing experience
Freelancing experience
Developer and programmer, handling different programing language, frameworks, IDE, manage cloud storage, constantly learning and reading the official references and documentations to understand the best way to optimize resources and procedures.
Innovate for the next generation of solutions, systems and many other applications providing the new technologies and producing outstanding results for customers.
Replacing time-consuming, error-prone manual processes with elegant, automated solutions
Education
Education
[2009] - [2016]
University Santa Maria - Caracas, Venezuela - System Engineer
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